Account Manager -Integrated Client Services


This role will be dedicated primarily to managing all aspects of servicing and developing key accounts, spanning a whole range of industries. The role is suited to an established Account Manager with 4 – 5 years’ integrated agency experience who wants to develop their levels of ownership and responsibilities in a new environment.

You will be reporting to and working very closely with the Account Director to support client’s strategic plans, while taking ownership for the delivery of all aspects of daily account management responsibilities.

Client Management

• Managing an account portfolio by building and developing relationships with the client which encourages long term and repeat business
• Having a thorough knowledge of the clients’ business and sector by researching and then sharing knowledge across the agency
• Fostering productive relationships between the agency and the client by communicating clients’ needs clearly, accurately and empathetically
• Supporting and challenging client thinking where appropriate to deliver the right solution(s)
• Coordinating and overseeing all campaign activities to ensure successful delivery of client requirements to timescales and budget
• Continually keeping the client informed of progress throughout the campaign
• Escalating issues in a timely and appropriate way to successful resolution
• Working to SLA’s and contracts and working within the agreements
• Preparing for and contributing to pitches for new and existing clients to generate new revenue/income for the client and agency
• Identifying new opportunities within existing accounts by utilising networks, relationships and leads

Coordinating and progressing work

• Managing all creative work through the studio
• Ensuring the accurate and timely completion of job bags, job numbers, PO’s, and invoicing
• Ensuring contact and status reports are completed accurately and on time
• Accurately estimating and ensuring all relevant detail is included
• Checking all work is successfully saved on the system for future referral
• Proof reading material to present a professional and error free communication piece every time
• Contributing to the review of agency processes to support continual progress.

Management Accounts/Forecasting

• Weekly updates of management accounts and keeping the Account Director informed of financial changes affecting forecast
• Forecasting income/profit using Management Accounts to enable forward planning for the business
• Charging for additional work and extra amends where appropriate
• Demonstrating financial diligence and commerciality on all jobs, for quoting and billing whilst retaining value for money
• Preferably daily, but always weekly, you keep your time sheets up to date and accurate, so we ensure we are delivering profitability
• Completing an end of job analysis and summarising actual hours against quoted hours with supporting rationale.

The person

Our success is built on the people we employ. The person we are looking for will have:

• A natural ability to connect, engage and collaborate
• Insight which challenges the brief and inspires Creative
• Adaptability, because beginning and end dates change (regularly)
• The ability to anticipate and communicate factors which may affect projects
• Excellent organisation and coordination skills
• A level of care which comes through in whatever you say and do
• A rigour for process that picks up the detail without reminders
• Active listening skills and be inquisitive to hear and know more
• A desire to generate opportunity to build on the existing client base
• Experience of managing or supervising others to encourage professional and personal development
• Varied integrated experience, ideally with some social and digital knowledge

The package

• Attractive salary
• 23 days holiday + your birthday and bank holidays
• A contributory pension scheme
• Perkbox membership with access to over 250 monthly lifestyle offers
• A healthcare cash plan membership
• A discounted and supported travel scheme
• Childcare voucher salary sacrifice scheme
• Regular performance reviews and feedback

Send your CV here to apply:

Ponderosa is part of Audience Collective. An insight-driven group of specialist agencies that help brands better connect with their audience.