Digital Account Manager

Purpose of the role

The main day-to-day interface between the client, Ponderosa and suppliers to coordinate digital clients and digital campaign activity, ensuring client requirements and standards are successfully met, to deliver a profitable return for the agency.

Reporting to: Senior Account Manager / Account Director

Description of responsibilities

 Client Management

• Managing an account portfolio of digital clients by building and developing relationships with the client which encourages long term and repeat business
• Having a thorough knowledge of the clients’ business and sector by researching and then sharing knowledge across the agency
• Fostering productive relationships between the agency and the client by communicating clients’ needs clearly, accurately and empathetically
• Supporting and challenging client thinking where appropriate to deliver the right solution(s)
• Coordinating and overseeing all campaign activities to ensure successful delivery of client requirements to timescales and budget
• Continually keeping the client informed of progress throughout the campaign
• Escalating issues in a timely and appropriate way to successful resolution
• Working to SLA’s and contracts and working within the agreements
• Preparing for and contributing to pitches for new and existing clients to generate new revenue/income for the client and agency
• Identifying new opportunities within existing accounts by utilising networks, relationships and leads

Coordinating and progressing work

• Daily and weekly WIP updates to manage capacity, workload and potential challenges
• Managing all creative work through the studio
• Ensuring the accurate and timely completion of job bags, job numbers, PO’s, and invoicing
• Ensuring contact and status reports are completed accurately and on time
• Accurately estimating and ensuring all relevant detail is included
• Checking all work is successfully saved on the system for future referral
• Proof reading material to present a professional and error free communication piece every time
• Contributing to the review of agency processes to support continual progress.

Digital Account management skills

• Able to project and account management a portfolio of digital accounts
• Knowledge of the full digital suite of potential client requirements, including website development, design and SLA management
• Able to spot opportunities across both digital clients and integrated accounts
• Project management skills desirable
• Ability to manage multiple digital accounts at once
• Ability to integrate and work smoothly with design, development, CRO and integrated teams
• Skills in accurately estimating and scoping work, including pricing

Management Accounts/Forecasting

• Weekly updates of management accounts using Synergist and keeping the AD informed of financial changes affecting forecast
• Forecasting income/profit using Synergist to enable forward planning for the business
• Charging for additional work and extra amends where appropriate
• Demonstrating financial diligence and commerciality on all jobs, for quoting and billing whilst retaining value for money
• Preferably daily, but always weekly, you keep your time sheets up to date and accurate, so we ensure we are delivering profitability
• Completing an end of job analysis and summarising actual hours against quoted hours with supporting rationale.

People management

• Giving direction to direct reports by clearly defining and setting expectations
• Reviewing individual performance to encourage improvement and potential
• Managing issues professionally and using the appropriate processes
• Setting and demonstrating positive examples and behaviours
• Passing on skills and experience to help others to develop in their roles
• Ensuring team members are aware of and adhering to all processes and systems
• Communicating progress to encourage continuous business improvement
• Utilising all available opportunities to personally develop in the role.

Send your CV here to apply: katiem@ponderosa.agency