Senior Digital Account Manager

As a direct contact for clients, you coordinate, protect and grow the account base. You’ll understand your clients, their challenges, and business needs to encourage and drive sustainable growth and profitability. Influencing client relationships, you build rapport and gain trust to confidently and effectively deliver results to budget and timescales.

Knowledge of website builds, ecommerce, and experience of managing purely digital projects is a must. A good understanding of digital marketing is preferred.

Accurate account administration is an essential part of our daily routines with high standards expected in all aspects. You will be responsible for managing budgets, finance trackers, contact reports, estimating, scheduling, invoicing and more.

This is a busy agency environment and meetings happen regularly, whether it’s to drive ideas, process or solutions. You will be expected to prepare for any meetings, demonstrating professionalism and be able to present suggestions in a way that others acknowledge and buy into.

The person

Our success is built on the people we employ. The person we are looking for will have:

• The ability to gather and confirm key requirements and technical specifics from the client to share internally

• The skills required to create supporting scoping documents and proposals to be agreed and signed off between the agency and the client.

• Attention to detail

• Experience in presenting ideas and pulling quotes together

• A natural ability to connect, engage and collaborate

• Adaptability

• The ability to anticipate and communicate factors which may affect projects

• Excellent organisation and coordination skills

• A passion for all things digital

• A level of care which comes through in whatever you say and do

• A rigour for process that picks up the detail without reminders

• Active listening skills and be inquisitive to hear and know more

• A desire to generate opportunity to build on the existing client base

• Experience of managing or supervising others to encourage professional and personal development

The package

• Attractive salary

• 23 days holiday + your birthday and bank holidays (pro-rata)

• A contributory pension scheme

• Perkbox membership with access to over 250 monthly lifestyle offers

• A healthcare cash plan membership

• A discounted and supported travel scheme

• Childcare voucher salary sacrifice scheme

• Regular performance reviews and feedback

Send your CV here to apply: matt@thisisaudience.com